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Customer Corner
Testimonials
We are always delighted to have feedback from our customers, and we are interested to hear how you are getting on with your new HotSpring product. Here are just a few comments from the many letters and emails we have received from our customers...
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 We became interested in buying a Hot Tub after we have been on holiday with access to a private tub within the cabin. Although we shopped around we could find no better quality than within the Hot Spring’s showroom at our local garden centre. There was never any “in your face” hard selling, they were just there to assist us with our choices & options. Everyone at Hot Spring is professional and courteous, from the sales group to the install and after care services teams. We purchased a HotSpring’s hot tub purely for the enjoyment and since we have had it installed we have found that we spend more quality time together as a couple and also enjoy hosting “Tub ‘n’ Grub” evenings with our friends. We installed it with a part of the garden what had been a waste ground. Complete with the hot tub shelter it not only provides an excellent recreational facility, but also greatly enhances the aesthetics of our home. In our HotSpring hot tub we honestly feel we have made an excellent investment for a better quality of life and firmly believe we made the right choice for both the quality & longevity of the spa as well as the excellent service and support backup. Julie & Stuart Rowe, Farnborough |
All staff, whether in person or on the telephone, are polite, helpful and certainly know the product they are selling or installing 100%. They are a credit to your company.
M. McDermott, Havant, Hants
We are thoroughly delighted with our hot tub and the professional manner in which we have been dealt with. Well done HotSpring!!Mrs Lyness, West Midlands
As one who teaches Customer Service, I think your company "gets it right". Well done, it is a pleasure to deal with you!P. Dale, Macclesfield, Cheshire
The professional approach by everybody in the company has been second to none, especially the installation team, Ian & Paul. They worked solidly for two days under extremely bad weather conditions, their attitude did nothing to show how cold and wet they must have felt. I can only congratulate you on employing such committed employees. We look forward to many more relaxing hours in the tub and thank you once again.P.S. Henderson, Gt Dunmow, Essex
I feel I should mention the delivery people were not only punctual and efficient but also polite and friendly and it was a pleasure to deal with them. In these days of increasing poor service, it is more than a welcome change to write a complimentary letter rather than a complaint.S Sharpes, Oxon.
Your technician should run training courses for builders, plumbers, electricians and all labourers! They arrived on time! They always answered their mobile phones. They survived the morning on only one cup of tea. They didn't swan off to put a bet on the horses then watch the race on my TV. They worked until 7.00pm (in the dark). They didn't steal my mugs or any of my tools. They left no muddy footprints en route to the loo and best of all they put the seat back down. FANTASTIC, well done HotSprings!R Pigott, Bromsgrove
I am pleased to take this opportunity to thank you for the excellent service you provide. Although my hot tub recently developed problems your representatives have dealt with all issues in an efficient, polite and professional manner. I was already a satisfied customer, who would confidently recommend you to anyone, but the fact that I received a courtesy call two weeks after completion to ensure I am happy with the outcome underlines the integrity of your company.Dr G Richmond, Reading
Both members of the team ensured I was fully aware of all the aspects of the Hot Tub and maintenance. They guys waited until I was fully happy with the set-up before leaving.Mr C Mack, West Sussex
The sales people were extremely helpful and knowledgeable. The delivery team were very friendly and installed the hot tub to perfection and gave us very helpful tips and instructions on maintenance. I can honestly not fault any area of the service you have provided.Mr & Mrs Simmons, Glamorgan
We would like to mention the capable, efficient and friendly service we received from all the staff of your organisation. It is good to know that such service is still available and we would highly recommend your company to anyone who is contemplating buying a hot tub.Mr & Mrs Slatford, Bristol
We've been in our hot tub virtually every day and had great fun. I've taken to enjoying an early morning dip on my days off as well.Chris Firth, Surrey
What a brilliant company. Everyone that I have spoken, or come into contact, with has been extremely professional. The communication from HQ has been fantastic, and the guys on the front line were truely marvelous. It seams unfair that one company should have such a lot of good people working for it!Mr & Mrs Chambers, Berkshire
What a pleasure it is to deal with a company which has such nice and efficient people.Mr & Mrs Rhodes, Dover
Your excellent engineers, Ian & James, who talked us through all the procedures once fitting was complete, gave us a few tips and answered our numerous questions. We were very impressed.Robert Green, Nottingham
The after-sales service was good, as was the support from the showroom.Carol Giles, St. Albans
Absolutely superb. Everyone is very friendly and efficent.Mr & Mrs Long, Surrey
We are very happy with all the service and any problems we've had have been dealt with very efficiently. The after-sales engineer was very helpful and informative.Jayne Adrian, Nottinghamshire
HotSpring Spas have restored my faith in that we, the customers, are very important. The best customer service I have come across and the best hot tub on the market by far. Well done. 10/10.Mr King, Surrey
This was one of the best customer service experiences I've ever had! Congratulations.Mr White/West Sussex
Everything with the hot tub was excellent and everyone was extremely helpful.Mr Sterling, Rugby
The sales person was very helpful, pleasant and likeable. They gave 100% customer satisfaction.Mr Hobson, Aberdeen
It's a pleasure to deal with a company who has a genuine customer focus and delivers the promise.Mr Wait, Yorkshire
All staff, either personal or telephone contact are polite, helpful and certainly know 100% the product they are selling or installing. They are a credit to your company.M. McDermott, Havant, Hants
We are thoroughly delighted with our hot tub and the professional manner in which we have been dealt with. Well done HotSpring!!Mrs Lyness, West Midlands
As one who teaches Customer Service, I think your company "gets it right". Well done, and a pleasure to deal with you!P. Dale, Macclesfield, Cheshire
The professional approach by everybody in the company has been second to none, especially the installation team, Ian & Paul. They worked solidly for two days under extremely bad weather conditions. Their attitude did nothing to show how cold and wet they must have felt. I can only congratulate you on employing such committed employees. We look forward to many more relaxing hours in the tub and thank you once again.P.S. Henderson, Gt Dunmow, Essex
I feel I should mention the delivery people were not only punctual and efficient but also polite and friendly and it was a pleasure to deal with them. In these days of increasing poor service, it is more than a welcome change to write a complimentary letter rather than a complaint.S Sharpes, Oxon.
Your technician should run training courses for builders, plumbers, electricians and all labourers! They arrived on time! They always answered their mobile phones. They survived the morning on only one cup of tea, they didn't swan off to put a bet on the horses then watch the race on my TV, they worked until 7.00pm (in the dark) they didn't steal my mugs or any of my tools. They left no muddy footprints en route to the loo and best of all they put the seat back down. FANTASTIC, well done HotSpring!R Pigott, Bromsgrove
I am pleased to take this opportunity to thank you for the excellent service you provide. Although my hot tub recently developed problems your representatives have dealt with all issues in an efficient, polite and professional manner. I was already a satisfied customer, who would confidently recommend you to anyone, but received a courtesy call two weeks after completion to ensure I am happy with the outcome underlines the integrity of your company.Dr G Richmond, Reading
It has been a pleasure dealing with your company who are not only very professional but also extremely pleasant to deal with.P Bennet, Wiltshire
Both members of the team ensured I was fully aware of all the aspects of the hot tub and maintenance. They guys waited until I was fully happy with the set-up before leaving.Mr C Mack, West Sussex
The sales people were extremely helpful and knowledgeable. The delivery team were very friendly and installed the hot tub to perfection and gave very helpful tips and instructions on maintenance. I can honestly not fault any area of the service you have provided.Mr & Mrs Simmons, Glamorgan
We would like to mention the capable, efficient and friendly service we received from all the staff of your organisation with whom we had dealings. It is good to know that such service is still available and would highly recommend your company to anyone who is contemplating a hot tub.Mr & Mrs Slatford, Bristol
We've been in it virtually every day and had great fun. I've taken to enjoying an early morning dip on my days off as well.Chris Firth, Surrey
What a pleasure it is to deal with a company which has such nice and efficient people.Mr & Mrs Rhodes, Dover
Your excellent engineers, Ian & James, who talked us through all the procedures once fitting was complete, gave us a few tips and answered our numerous questions. We were very impressed.Robert Green, Nottingham
The after-sales service good as well as the support from the showroom.Carol Giles, St. Albans
Absolutely superb, everyone is friendly and efficent.Mr & Mrs Long, Surrey
We are very happy with all the service and any problems have been dealt with very efficiently. The After-sales engineer was very helpful and informative.Jayne Adrian, Nottinghamshire
HotSpring have restored my faith in that we, the customers, are very important - the best customer service I have come across and the best hot tub on the market by far. Well done, 10/10.Mr King, Surrey
This was one of the best customer service experiences I've ever had. Congratulations.Mr White, West Sussex
Everything with the hot tub was excellent and everyone was extremely helpful.Mr Sterling, Rugby
The sales person was very helpful, pleasant and likeable. They gave 100% customer satisfaction.Mr Hobson, Aberdeen
It's a pleasure to deal with a company who has a genuine customer focus and delivers the promise.Mr Wait, Yorkshire
